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  Service & Standards
  Stortext FM provide world-class solutions in document management and information access.

Our services are tailored to meet specific needs and deliver tangible benefits in terms of cost savings, improved productivity and full process control

Invoice Processing
Compliance
Electronic Mailroom Services
Vital Records Management
Form Processing
Digital Conversion Services
Offshore Processing
Data Capture

We operate to strict Operational and compliance service standards to ensure timely delivery and full peace of mind

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Electronic Mailroom Services:
Providing remote mailroom services or onsite, facility managed, mailroom services:

Featuring:

  • Receipt, scanning and indexing
  • Data capture
  • Digital upload to “Eclipse on Line” or host electronic document management systems
  • Work queue delivery
  • Outbound mail processing (on-site)
Delivering Business Benefits :
  • Workflow controlled delivery to the desk-top
  • Early delivery of mail in digital form (leveraged on our strategic business partnership relationship with Royal Mail to secure early delivery of hard copy mail)
  • Web access to digital data - globally
  • Disaster contingency through storage of digital data


Invoice processing:
Managed outsourced services targeted at the large corporate market and shared service operations and focussed upon processing of inbound accounts payable invoices:

Featuring:
  • Auto authorisation via cross-matching to Purchase Order/POD data
  • Delivery of matched and unmatched invoices
  • Data delivery to host Accounts Payable Systems
  • Image enablement of Accounts Payable Systems – via integration to “Eclipse on Line” service
  • Electronic distribution for authorisation
  • Electronic storage of invoices
Delivering Business Benefits :
  • Reduced cost of processing
  • Alignment of Accounts Payable staff to servicing their suppliers
  • High quality data capture
  • Reduced turnaround time


Data Capture Services:
Providing outsourced data-capture facilities freeing your staff from these mundane activities: Featuring:
  • Receipt of documents directly to us
  • Scanning / digitisation
  • Automated data capture
  • Full data validation and verification to rules
  • Data transmission to your database
  • Optional hosted archive of all documents captured
  • Full process control and management information
Delivering Business Benefits :
  • Reduced cost of data capture
  • Data quality guaranteed
  • Delivery within strict service standards
  • Web access to digital data - globally
  • Disaster contingency through storage of digital data
Forms Processing:
Stortext FM have developed a range of integrated services:

Featuring:
  • Forms design services
  • Compliance Inspection and non conformity management
  • Auto data capture – utilising advanced Forms Processing software
  • Off-shore data capture – based upon “key from image” processing
  • Onshore data capture utilising advanced recognition technologies
  • Auto-underwriting and advanced verification
  • Bill payment and Direct Debit Mandate processing
  • Acceptance processing and Welcome Pack production and distribution
  • Image based workflow distribution via “Eclipse on Line” or integration with CRM systems
  • Image storage and retrieval

Delivering Business Benefits :

Strategic:
  • Flex and scale-ability
  • Fast introduction of New Product Line/ Product Variation
  • Improved Margins
  • Customer Retention – through improved service delivery
  • Reduced process costs
  • Faster Turnaround
  • Improved Data Capture Accuracy
  • Speed and Ease of Access to Information to front line Customer Service Staff
  • Improved responsiveness to change control
  • Improved Disaster Contingency


Vital Records Management
Spanning all vertical markets, our integrated services are designed to cater for the needs of specific functional areas e.g. Health & Safety, Human Resources, etc.

Featuring:
  • Compliance inspection and non conformity processing
  • Scanning
  • Indexing/Data Capture
  • Upload into “Eclipse on Line” or in-house EDM systems

Delivering Business Benefits through:
  • End to end process control
  • High quality image and data capture accuracy
  • Affordability
  • Auditability


Digital Conversion Services:
Targeted across all sectors Stortext FM provides the infrastructure to support high volume digital conversion projects (paper to digital):


Featuring:
  • Monochrome and colour scanning
  • Small format and large format scanning
  • Microfilm Scanning
  • Indexing and advanced data capture

Delivering Business Benefits through:
  • End to end process control
  • High quality image and data capture accuracy
  • Affordability
  • Auditability


Offshore Processing
Fully controlled offshore data processing solution utilising our own in-house control system, BMS.

BMS provides complete control over all data processing thus enabling solutions to be delivered exactly matching the requirements of each customer, in the most efficient, costs effective and totally secure manner.

Featuring:
  • Stortext FM BMS control processing
  • Manual and Semi-manual data input
  • 24 * 7 Turnaround
  • Indexing and advanced data capture

Delivering Business Benefits through:
  • End to end process control
  • High quality image and data capture accuracy
  • Affordability
  • Auditability


Our 15-year expertise in providing such services (over 50 million documents per annum processed) enable us to assist in planning, structuring and successfully implementing pro-active solutions that will interact with most third party “Line of Business” Applications


Key components of our service offering include:

Operational Service Standards:

BS EN ISO 9001,2000 Accreditation:

Stortext FM facilities are BS EN ISO 9001, 9002, 2000 accredited. In consequence we apply the rigour and discipline that maintenance of this standard demands to all that we do.

Our Quality Management Systems cover all aspects of our business operations, accessible via our intranet by all members of our management team, including supervisors and team leaders.

Accreditation was originally achieved in July 2003 and we have been audited on three subsequent occasions, maintaining full compliance with this standard.

Compliance with Standards:
Stortext FM consistently and continuously improve our processes to meet or exceed current requirements.
  • Data Protection Act;
  • BIP 0008 - Code of Practice for Legal Admissibility & Evidential Weight of Information Stored Electronically
  • Health & Safety at Work
  • Environmental Policy
  • BS EN ISO 9001,9000, 2000
Compliance Services:
Providing outsourced compliance and compliance failure / error correction services designed to meet strict deadlines. Geared to meet specific regulations and standards including HMR&C, FSA, MiFID, (Comes into effect Nov 2007) SOX and many more
Featuring:
  • Receipt of documents
  • Scanning / digitisation
  • Automated data processing and comparisons
  • Compliance rules test on every data field / document processed
  • Full data validation and verification to rules
  • Exception reports delivered on line in real time
  • Missing signature
  • Incomplete information
  • Missing documents (Client ID, fact find, internal certificates,)
  • Wrong information (National Insurance number, Date of Birth)
  • Nag reports delivered on a timed basis to remind of actions required till they have been actioned
  • Hosted archive of all documents captured
  • Full audit trail of compliance status (Lists failures and fixes)
  • Full process control and management information


Delivering Business Benefits :
  • Reduced cost of compliance
  • Compliance quality guaranteed
  • Delivery within strict service standards caters for 30 day windows
  • Web access to digital data - globally
  • Full audit trail
  • Disaster contingency through storage of digital data

"Now that we are over the initial launch, we have had time to develop new facilities using the expertise and capabilities of Stortext FM, which allow us to provide even better levels of service to our millions of collectors. One such innovation utilises the StortextFM Digital Post-room facility and enables us to integrate paper based correspondence with electronic communications, allowing our customer services and CRM centres to work from a common front end without the need for any hard paper copy."

- LM UK (Nectar )

Graphman
Stortext FM: Bedfordshire - Hampshire - Isle of Man  Tel: +44 (0)1264 360900   Contact Us